Returns Form

Complete the returns form to generate a printable PDF for your parcel. We will also email a copy for your records.

Returns Policy Summary

Goods that are unsuitable may be returned for refund, credit, or exchange within 14 days of receipt, subject to these conditions:

Before Sending Goods Back, please register your return with us using the form on this page.
Items are returned carriage paid.
Items and packaging are received in a saleable condition, as received.
Items should be returned unused in their original condition in order to secure a refund.
Items are returned complete with all packaging in good condition.
Carriage paid to receive or return item(s) will not be refunded.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
All returns are to be accompanied by a copy of the invoice, full contact details of the buyer, and the completed returns form from this page.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage and any documents as you may require it in the event of a claim with your carrier.
You must complete the Returns Form before returning any goods.
We reserve the right to apply a charge where product packaging is damaged, marked, or defaced.
Aim Technologies are not responsible for labour charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts.

Consumer Rights (UK)

Under the Consumer Rights Act 2015, customers may have an early right to reject goods that are unsatisfactory, unfit for purpose, or not as described, and receive a full refund within 30 days of taking ownership. Where goods arrive damaged, faulty, or not as described, return costs should also be refunded.

Shortages & Damage

Please notify Customer Service within 2 days of receipt for shortages or carrier damage, with photographic evidence. After this time, we may be unable to process a claim.

Deposits

For non-stock special-order items, we may require a non-refundable deposit between 50% and 100% of order value.

Return Request

Please complete all fields below.

Invoice NumberAction RequestedReason

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